• Echo Dot@feddit.uk
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      2 months ago

      If the battery is dead how can they turn it on to find out what the problem is? Literally an unsolvable problem.

      I suppose in theory they could replace the battery and then see if that fixed the issue, and if it didn’t then there’s another issue, and then fix that issue, but all that seems like a lot of work.

      • rtxn@lemmy.world
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        2 months ago

        Only a Genius could come up with a scheme that offloads the cost of their own laziness to the customer. Exactly the kind of innovation that Steve Jobs stood for.

      • daellat@lemmy.world
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        2 months ago

        This is sarcasm right and people are being wooshed or!?!? (I really don’t know anymore sometimes :D)

      • Anivia@feddit.org
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        2 months ago

        If the battery is dead how can they turn it on to find out what the problem is? Literally an unsolvable problem.

        Takes 5 seconds to probe the battery with a multimeter and see its dead. Those are basic troubleshooting steps that some 10 year olds can do, let alone a professional repair shop.

        And any device built to be serviceable has diagnostic probing points on the pcb for stuff like this, even iPhones

  • QuoVadisHomines@sh.itjust.works
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    2 months ago

    I had a screen die on an iphone. The guy lied and said it could not be fixed. I got a piece if shit android phone. Two years later I see the old Iphone and plugged it in. The fucking thing works.

  • Rai@lemmy.dbzer0.com
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    2 months ago

    My iPhone 5’s battery was fucked after 3.5 years

    Went into Apple Store for first time in my life

    They took phone, I walked around for a half hour

    Went back, they replaced battery because it was a known issue for free

    Used phone for another year before giving it to a friend

  • MystikIncarnate@lemmy.ca
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    2 months ago

    Listen. Apple has a vested interest in you buying a new device. They “fix” your phone, it’ll be… What? Maybe $100? … They sell you a phone and it’s like 10x that.

    Most people have so little fucks to give and so little free time to fuck around and find out, that they just shrug and go with it. Apple knows this. If they “can’t” (won’t) fix it, then it must not be able to be fixed anymore; the thoughts of a typical normie Apple user with more money than sense (or shits to give).

    This is why Apple is a trillion dollar company. They treat their customers like ATMs. Just keep beating that horse until it stops making money.

    If everyone simply replaced the batteries on their phones, not using Apple’s service (even when they’re willing to do the work), then they probably wouldn’t be worth a trillion dollars.

    Since there’s enough NPCs out there giving them money to replace perfectly good devices with dead batteries, it will never change.

    When you “trade in” your perfectly working phone for a new one, Apple suddenly absolutely can replace the battery, and they do, and then they sell your “unfixable” phone to the next schmuck, and make even more money.

    I feel like this shit is so obvious that anyone who buys into the line “can’t be fixed” from Apple (or any other vendor), is insane, or mentally incapable of making rational decisions.

    I fully accept that if I send my phone for service from the first party (in my case, Google), and they say it “can’t” be done, that’s not a hard no to fixing my stuff; that’s them refusing to serve me. I need to go somewhere else because I’ve been abandoned by the very people I put my trust into when I bought a device.

    • otacon239@lemmy.world
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      2 months ago

      If everyone simply replaced the batteries on their phones, not using Apple’s service (even when they’re willing to do the work), then they probably wouldn’t be worth a trillion dollars.

      Hardware margins are tiny. Most companies, including Apple, don’t make their money on hardware. They make almost all their money on ad revenue, data collection, and subscriptions.

      Someone might get a new phone once every 1-2 years and make Apple ~$50-100 one time, if that, but they likely had to pay for an employee to sell it to you and for the store to be open for you to buy it.

      Compare that to the nearly 100% profit on every digital service you pay for, such as Apple Music/TV.

      I see it going one of three ways.

      1. Fake and gay
      2. The phone was beat to shit and Apple didn’t feel comfortable working on it
      3. Had a super old model that they no longer had parts in store for.

      Not defending Apple or anything, but hardware is often the last place a modern tech company makes a profit.

      • seeaya@lemmy.world
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        2 months ago

        Apple’s actually somewhat of an exception here. They actually make most of their profit from hardware, not services. In the first half of this year, Apple has made $167 billion in product sales, and $53 billion in services sales. Their cost of sales for products was $103 billion for products, and $13 billion for services. That gives $64 billion in profit from products and $40 billion in profit from services. So about 62% of Apple’s profit comes from product sales.

        Teardown reports of iPhones indicate that an iPhone 15 costs $423 to make but costs $799, giving a profit margin of about 47%. This doesn’t account for shipping though, so the actual margin will be a bit lower.

        Apple profits source Teardown source

        • otacon239@lemmy.world
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          2 months ago

          I stand corrected. You learn something new every day.

          Now I wonder how directly their marketing and development budgets factor into their spending. They’re one of the few places with a brick and mortar store still and they push a lot of new stuff as fast as they can.

  • buttnugget@lemmy.world
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    2 months ago

    I stopped reading when it said “$2000 paperweights”. You can dislike Apple for any number of reasons, but this doesn’t make sense. Its products work just fine and they run the software that’s on them.

      • buttnugget@lemmy.world
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        2 months ago

        No it does not. Anyone who refers to a functional machine as a paperweight should be involuntarily committed to a psychiatric hospital for evaluation.

        • Tattorack@lemmy.world
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          2 months ago

          “Functional machine” is the working term here. But I guess we have different definitions of what counts as “functional” :)

          • buttnugget@lemmy.world
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            2 months ago

            We do not have different definitions of a functional machine. If you think they’re overpriced, fine; underperforming per price:performance ratio? Fine. Whatever you want. But brand new Apple products work and you all sound ridiculous defending calling them paperweights.